How do I switch from miles to kilometers and kilometers to miles for the Pace?

When you connect your Pace with Amazfit watch app and change miles to km in the app, the change operates in the watch and app. Please try the following to change mile to km.

Tap Profile in lower right hand corner of home screen

Tap on Setting

Tap on Units to change between Imperial to Metric

Go back to home screen and pull down to sync

How do I load a custom image on my watch face?

1) In app, select Watch Faces.

2) Scroll to the bottom and select "Load image." Choose from Take Photo or Choose from Photos options.

2.a - Take Photo option: Take photo and select Use Photo. Wait for photo to sync.

2.b - Chose from Photos: Select photo and tap Choose. Wait for photo to sync.

How to change user data (weight, height, birthday)?

To change user data, please check the following:

- Tap profile in the lower right hand corner of app.

- Tap user icon in middle of screen to access selection of data.

- Tap weight, height, birthday to change.

What app should I download for my Amazfit Pace?

The Amazfit Pace SmartWatch works with the Amazfit Watch (companion) app, which is available for iOS and Android mobile devices.

Where is the QR Code?

The QR code is shown once during the initial setup of your Pace when you first turn it on.
If you need to retrieve the QR again, you will need to reset your watch to factory settings by:

·       Going to the home screen

·       Swipe up and left until you reach More Settings

·       Tap on More Settings and swipe up until you reach Factory Reset

·       Tap Factory Reset and select option with the check mark in the green circle

The Amazfit Pace will restart and the QR code will reappear on the watch screen.

How do I transfer music to my Pace or Stratos smartwatch to use with Bluetooth headphones?

To transfer and play music on your Amazfit Pace or Stratos smartwatch, you will need to connect the watch to your computer via the provided USB cable and charging base and copy the music files into the watches' media storage folder called "Music". The supported music file formats are MP3 and M4A.

To transfer music from a Windows PC:
Connect the watch to your computer via the provided USB cable and charging base.
The device will appear as an inserted device under “My Computer.”
Double click on it to display list of files and find "Music" file folder.
Directly copy songs into the "Music" file folder.

To transfer music from a macOS Apple computer:

1.     Download and install "Android File Transfer" for Mac, see https://www.android.com/filetransfer/

2.     Connect the watch to your computer via the provided USB cable and charging base.

3.     Open Android File Transfer from your "Applications" folder.

4.     Double click on the "Music" file folder shown in Android File Transfer.

5.     Directly copy / drag & drop the music files into the "Music" file folder.

Once you have transferred your music files into the watches' "Music" folder, disconnect the Amazfit Pace from the USB cable. Within the watch user interface you can now select the Music player widget on the watch screen to play music via a connected Bluetooth headset, earbuds or speaker.

How do I connect my Bluetooth Headset?

·       Long press the power button of your Bluetooth headset and wait the blue and red lights start flashing.

·       From the watch home screen, swipe down and left until you reach More Settings.

·         Select More Settings.

·         Select Connection.

·         Select Bluetooth for the watch to start searching for your Bluetooth Earphone.

·       Once the device appears on the watch screen, tap on the selection.

·       Confirm and initiate pairing by selecting the checkmark.
If pairing is unsuccessful, we suggest turning your Bluetooth headset off and on and try connecting again.

How can I change my goal settings and set alerts?

·       From home screen, swipe left or right to find Steps widget.

·       Tap on widget screen to get to the screen showing steps taken by hour.

·       Swipe down to reach Settings to access Step Goal, Goal Alert, and Move Alert.

·       To set Step Goal, tap on selection, scroll up or down to find desired step count, swipe to the left and tap on on checkmark to confirm.

·       To enable Goal Alert, tap on selection to turn on/off.

·       To enable Move Alert, tap on selections to turn on/off.

How do I enable/disable notifications on my watch?

On the home screen of the Amazfit Watch app, select Notification Settings.

Tap the toggle switch to enable or disable push notification on your watch.

To enable or disable specific notifications, select App blacklist settings.

*A pre-populated list of existing applications on your mobile device will not appear in Amazfit Watch app. Only applications that generate notifications will appear in the list and will populate over time as notifications arrive.

How can I change the 24 hour display to the 12 hour display?

Amazfit Pace can be changed from 24 hour display to the 12 hour display or 12 hour display to 24 hour. Please check the following steps:

1) Press and hold the button near the top right-hand side of your watch to turn on Pace;

2) Swipe DOWN to access System Settings;

3) Tap 'More Settings';

4) Swipe UP and tap 'Common';

5) Tap Time Format in the Common to change 12 hour or 24 hour.

How can I view my activity and sleep data on the Amazfit Pace?

All activity and sleep data can be viewed through the watch screen only and it cannot be viewed through the Amazfit Watch (companion) app or another third-party integration. The only exception would be running data, which can be viewed through the Strava integration found inside the app.

How does the Strava integration work?

All running data from the watch can be synced through the Strava integration with the exception of step and sleep data.

On the home screen of the Amazfit Watch app, select Activity Sync.

If you have an existing Strava account, use existing login credentials to continue with the integration. If you do not have a Strava account, follow the prompts to create a new Strava account.

Once the Amazfit Watch app and Strava apps are connected, select the Data Sync button to sync your running activity data.

*Data can be viewed through the watch but for a detailed overview, we suggest viewing your data directly through your Strava account either on the website or app.

Does this device have continuous heart rate monitoring?

Yes, the Amazfit Pace provides continuous heart rate monitoring and the data is displayed over a four hour period of time on the watch screen. To initiate the continuous heart rate feature:

·       Go into the Heart Rate widget

·       Tap on the screen with the heart rate chart

·       Swipe the toggle switch to the right to turn on

How does the GPS work?

The GPS is enabled when you select an activity from the Sports widget. The watch will automatically initiate the search for a GPS signal but as a user you can turn it off by tapping on the ‘Skip’ button.

If the GPS option is initiated and started, the watch will offer a 3 second countdown before tracking begins. The GPS route is recorded and will be displayed on the watch but a map overlay is not available through the watch or mobile application.

I'm having trouble seeing my notifications on my watch screen. What do I do next?

To troubleshoot your issue, please try the following steps:

1) Unpair your device from inside the mobile app.

- Go to main screen of the Amazfit Watch app.

- Select 'View Details'

- Tap 'Unpair' button.

- Force close app.

2) Remove device from Bluetooth settings.

- Go into phone's Bluetooth settings.

- Select 'Amazfit Watch' and disconnect device.

3) Uninstall and re-install Amazfit Watch app.

4) Reset Amazfit Pace to factory settings.

- Go into More Settings.

- Select Factory Reset

- Tap icon with the check mark inside of the green circle.

5) Connect device to app.

- Open the Amazfit Watch app.

- Pair device using QR code displayed on watch interface.

My widgets, applications and/or screen keeps stalling or locking. What do I do next?

Please try the following steps to troubleshoot your issue.

PART A - Turn device off and on.

- Hold button on the side of the watch face down until device shuts down.

- Once device is fully off, hold the same button down to reactivate device.

PART B - Reinstall & Reset

How to reinstall app

1) Unpair your device from inside the mobile app.

- Go to main screen of the Amazfit Watch app.

- Select 'View Details'

- Tap 'Unpair' button.

- Force close app.

2) Remove device from Bluetooth settings.

- Go into phone's Bluetooth settings.

- Select 'Amazfit Watch' and disconnect device.

3) Uninstall and re-install Amazfit Watch app.

4) Reset Amazfit Pace to factory settings.

- Go into More Settings.

- Select Factory Reset

- Tap icon with the check mark inside of the green circle.

5) Connect device to app.

- Open the Amazfit Watch app.

- Pair device using QR code displayed on watch interface.

How to reset Pace to Factory Settings.

·       Going to the home screen

·       Swipe up and left until you reach More Settings

·       Tap on More Settings and swipe up until you reach Factory Reset

·       Tap Factory Reset and select option with the check mark in the green circle

The Amazfit Pace will restart and the QR code will reappear on the watch screen.

How do I select the temperature unit?

iOS

1) Select Application Settings

2) Select Weather Settings

3) Select Temperature unit and choose either Fahrenheit or Centigrade.

Android

1) Select Applications at the bottom of the home screen.

2) Tap wheel icon next to Weather option.

3) Select Temperature unit and choose either Fahrenheit or Centigrade.

How do I properly care and clean my Pace device?

Activity may cause your tracker to get dirty and sweaty, which could compromise heart-rate monitoring and charging capabilities. To remove build-up of dust, locations and oils (such as sunscreen insect repellent and moisturizers) that can be trapped beneath the band, on top of the sensor, stuck inside of the charging contacts or transferred to the charging station pins, we recommend the following:

1) Heart-rate sensor

·       Soak a cotton swab with rubbing alcohol and clean the surface of the sensor on the back of the device.

·       Make sure that no debris from the swab is left behind.

·       Wipe with a dry cloth or tissue.

2) Charging contacts
Use a toothpick, cotton swab, or a toothbrush with rubbing alcohol and lightly clean the charging contacts on the back of the tracker unit.
Wipe with a dry cloth or tissue before charging.
Make sure not to scrape the contacts with a wire brush or anything metal, since this can damage the plating and cause corrosion.

3) Charging pins

·       Soak a toothbrush with rubbing alcohol and press against the pins carefully.

·       Make sure that no debris from the swab is left behind.

·       Carefully wipe with a dry cloth or tissue before connecting to tracker for charging.

4) Band and tracker unit
With a wet/dampened cloth or cotton swab with rubbing alcohol, gentle rub the outside of the band and tracker unit with the cloth.
Dry the band with a clean cloth, tissue or towel.
Do not submerge the band in liquid or use abrasive cleaners.